InterAccess helped change how people use the Internet as well as provided a formula that companies in other industries use in delivering customer care. Because of his—and his company’s—success, Tom Simonds’s thoughts and insights were frequently sought by such leading publications as the Chicago Tribune, Chicago Sun Times, Crain’s Chicago Business, Digital Chicago, and others. In addition, Tom was among the first to be honored in the Chicagoland/NW Indiana area with the Ernst & Young’s “Young Entrepreneur” of the Year Award in 1998. InterAccess was also named by Crain’s Chicago Business in 1997 as being one of Chicago’s most influential technology players and placed 66 on Inc. magazine’s “Inc. 500” in 1999. (More about the InterAccess story)